1. Agreement
These Terms and Conditions (Agreement) are intended to provide clarity and transparency in your interactions with Digital Marketing City. By utilising our services or products, you are entering into a legally binding agreement and indicating your acceptance of the terms outlined herein. If you disagree with any part of these terms, please refrain from using our services or products.
2. Services and Products
Digital Marketing City offers a comprehensive range of services and products to our valued customers. All are provided subject to availability and compliance with applicable laws and regulations.
3. Pricing
Our commitment to transparency extends to our pricing structure. The cost of our services and products will be transparently communicated to you through our website, via our customer service representatives, or in writing upon request. All prices are quoted in GBP (British Pounds) and include VAT unless explicitly stated otherwise. Additional charges may apply under certain circumstances.
4. Payment
We endeavour to make payment procedures as straightforward as possible. Payment for services rendered or products purchased is upon the successful conclusion of the work or delivery. Our accepted payment methods include cash, bank transfer, credit/debit cards, and other mutually agreed-upon methods. Invoices will be furnished for all transactions, offering a comprehensive breakdown of the services and products acquired and the associated costs.
5. Cancellations and Rescheduling
We request a minimum of 48 hours notice for cancellations or rescheduling of service appointments or product orders. This advanced notice enables us to better manage our schedule and allocate resources efficiently. Failing to provide the required notice may result in a cancellation fee. We do, however, recognise that emergencies can arise, and we are committed to finding a viable solution in such situations.
6. Warranty
Our commitment to excellence extends to our workmanship. All services and products provided by Digital Marketing City are accompanied by a warranty lasting 12 months from the date of completion. This warranty covers defects but does not extend to damages caused by external factors, negligence, misuse, or unauthorised interventions.
7. Liability
While we go to great lengths to ensure the accuracy, reliability, and safety of our services and products, it's important to note that Digital Marketing City shall not be held liable for any losses, damages, or expenses incurred as a result of using our services or products. This includes but is not limited to, indirect, incidental, or consequential damages. Clients are encouraged to exercise discretion and due diligence when utilising our services.
8. Insurance
The well-being of our customers and team members is of paramount importance. To this end, Digital Marketing City is fully insured for both public liability and property damage. Our comprehensive insurance coverage serves to mitigate potential risks and unforeseen accidents that may arise during the provision of our services or products.
9. Health and Safety
The safety and security of our clients and team members are integral to our operations. In instances where our team identifies potential health and safety hazards on the premises, we reserve the right to either postpone or cancel the service or product delivery until such hazards have been adequately addressed. This proactive approach ensures the well-being of all parties involved.
10. Data Protection
Respecting your privacy and safeguarding your personal information are core principles at Digital Marketing City. We collect and process personal data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By utilising our services, you provide your consent for the collection, processing, and storage of your personal data for the sole purpose of delivering the requested services or products and maintaining an organised customer database.
11. Governing Law
This Agreement is subject to the laws of England and Wales and is to be construed in line with these laws. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms and Conditions
Please note that Digital Marketing City reserves the right to modify or amend these Terms and Conditions at any time. Any updates will be promptly communicated through our website. By continuing to acquire our services or products, you acknowledge and accept the revised terms.
In embracing Digital Marketing City's services or products, you are acknowledging that you have read, understood, and agreed to abide by these Terms and Conditions.
For any enquiries, clarifications, or concerns, please feel free to contact us using the following details:
Digital Marketing City
Address: London
Phone: 01372 898604
